Amazon Recruitment for Support Engineer

Amazon Recruitment for Support Engineer

Company Profile

• Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. 
• The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. 
• Support team operates in ‘24x7x365′ manner. 
• Support Engineers also develop tools and automations to achive human free operations. 
• They use the right tool for the job, and modify software in a way that leverages the overall system architecture.
• If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools at large scale, this is the opportunity for you.

• A technical background (BS/MS in Computer Science/Engineering or related discipline/experience).
• 3 Yrs to 6 years experience.
• Strong Unix base O/S experience or proven ability to pick up Linux quickly.
• Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.). 
• Python is preferable.
• Strong debugging/troubleshooting skills.
• Familiarity with programming languages Java or C++ or C.
• Excellent verbal & written communication skills.
• Strong understanding of support – tickets, monitoring, processes and metrics.
• A passion towards problem-solving.
• Strong decision-making ability.
• Must be able to think proactively; excellent follow-through and attention to details.
• Willing to work in 24×7 on-call support (on rotation basis).
• Knowledge on distributed applications/enterprise applications is plus.